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Reservations Admin Agent

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ROLE SUMMARY

KEY DUTIES

• Action all OTA/OAP emails to ensure booking financials and contact details are correct.

• Perform booking follow-up for OTAs to ensure customer contact details have been received.

• Perform refund and booking management tasks to ensure a prompt and timely turnaround for customers in AU and NZ.

• Perform refund and booking management tasks to ensure a prompt and timely turnaround for customers

• Monitor OTA/OAP/Direct online bookings and follow up any outstanding information.

• Produce weekly and monthly booking reports and distribute to the AU and NZ mailing list.

• Check the daily manifest for duplicate bookings and investigate and action any cancellations required.

• Perform daily booking archive process and follow up on any outstanding refunds or balances on bookings.

• Update RMS with relevant vessel information each day

• Update Bus supplier spreadsheet with daily transfer information for accurate payment invoice control.

• Perform Trade/Agent postings for AU

• Perform QA checks on future bookings

• Produce weekly and monthly booking reports and distribute to the AU and NZ mailing list.

• Provide admin support to the Reservations Supervisor as required.

 

PERSON SPECIFICATION/SKILLS

• Strong compute and reservations system experience highly regarded

• Well-developed communication skills, passionate about delivering the highest level of customer service

• Demonstrated ability to plan, organise and prioritise work in an environment with multiple demands.

• Demonstrated commitment to continuous change and improvement

• High level of attention to detail

• Ability to exercise initiative and work both independently and cooperatively as required

• Ability to maintain confidentiality and handle sensitive matters diplomatically and discreetly.

• Be a motivated team player

• Ability to multitask and adapt to new products and systems as they come on-line


WORKPLACE HEALTH AND SAFETY

• Always prioritise safety, ensuring your behavior aligns with a commitment to a safe workplace.

• Follow Health and Safety and Return to Work policies and meet all legal requirements.

• Immediately report any safety hazards, incidents, or maintenance needs to your manager and participate in any follow-up actions.

• Use safe manual handling techniques, adhere to health and safety policies, wear necessary protective gear, and help maintain a clean and safe work area.

• Implement procedures to reduce environmental impact and prevent pollution.

• Keep equipment in excellent working condition, using it only as intended, and report any damage to your manager.

 

Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.